wiTECH 2.0 Knowledge Base

Enhanced DRB III Emulator – Aftermarket/Fleet Only

Tue, Apr 17, 2018 Aftermarket, DRBIII, DRB3, DRB, emulator, controller, older, vehicles, fleet, witech, diagnostics, programming, tech 1 6766

Beginning August 1, 2014, any Aftermarket/Fleet sales of wiTECH Equipment will no longer include the DRB III Emulator. For vehicle support prior to 2004 (and certain vehicles until 2010), the Enhanced DRB III Emulator will need to be used for diagnos Read More

How to Install Enhanced DRB III Emulator

Thu, Feb 1, 2018 wiTECH1, wiTECH1.0, wiTECH 1, wiTECH 1.0, wiTECH Diagnostic Application, DRB III, DRBIII, DRB III Emulator, DRBIII Emulator, DRB III Enhanced Emulator, DRBIII Enhanced Emulator 11 46042

Installation Notes: In order to install the Enhanced DRB III Emulator, you must have the wiTECH Diagnostic Application (wiTECH 1.0) installed as well as all supporting software. The wiTECH Diagnostic Application (wiTECH 1.0) can be downloaded and ins Read More

Lost Phone or Tablet - Unable to log into Okta

Tue, Jan 9, 2018 lost phone, lost tablet, unable to login, okta, aftermarket, wiTECH Aftermarket, Google Authenticator, Okta Verify 2 19758

wiTECH 2 Aftermarket currently uses a Multifactor Authentication (MFA) during login. This is an additional security measure that has been added to keep all accounts and their information as secure as possible. There are currently 3 different ways to Read More

Adding Okta Account to Google Authenticator or Okta Verify on Multiple Devices

Tue, Jan 9, 2018 Google Authenticator, Google, Authenticator, MFA, Login, Aftermarket login, logging in, wiTECH 2 Aftermarket, Aftermarket, signing in, Okta 1 35134

If you have lost or damaged your smart phone or tablet and are unable to log into Okta, please refer to Lost Phone or Tablet - Unable to log into wiTECH 2 Aftermarket wiTECH 2 Aftermarket currently uses a Multifunction Authentication (MFA) during Read More

J2534 Bandwidth Requirements

Mon, Jul 24, 2023 3 1647

DESCRIPTION: Reliable Internet connection speed and consistency are essential for the wiTECH J2534 application. wiTECH J2534 requires 1.5 Mbps download and 1.5 Mbps upload bandwidth per wiTECH J2534 user. Each additional J2534 user should have 1.5 Read More

TechTOOLS workaround for “Invalid Credentials”

Thu, Mar 30, 2023 5 5925

TechTOOLS Application workaround for “Invalid Credentials” at login: If you receive the error message “Invalid Login Credentials”, please follow the instructions listed below to resolve this problem. Step 1. Delete the old JRE folder Make sure n Read More

How-to set a VCI device to Lost or Defective in MTSP

Fri, Feb 3, 2023 Lost, Damaged, Defective, Broken 1 2144

The Mopar Technical Service Portal (MTSP) asset manager, typically the Service Manager or Shop Foreman, should log into the MTSP at https://mopartsp.com. On the Dashboard, Devices page select the VCI device that has been lost or damaged. Select the Read More

Microsoft Internet Explorer End of Support

Fri, Jun 17, 2022 2 1725

Microsoft has ended support for Internet Explorer. Please use one of the wiTECH 2 recommended browsers. Please see this article for the recommended browsers: wiTECH Supported Web Browsers Microsoft article: Internet Explorer 11 desktop applicati Read More

Antivirus has identified VCI Setup Utility as malicious software

Fri, Nov 19, 2021 4 1127

Introducing the Mopar Technical Service Portal

Wed, Oct 27, 2021 6 7697

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